Avoiding duplicate booking requests from the same household

Household Lookup First

Before writing any new request, search the household record by last name, phone, or email. If a pending request for the same date range exists, do not create a second line.

Duplicate Flag

If a duplicate is found, mark the existing entry with "DUP" and the time. This tells the next shift the request has already been captured.

Owner Notification

Contact the owner once to confirm dates. Log the contact in the household communication log with date, method, and that a duplicate was caught.

Worked Example

Wednesday 9:15 AM: Online request arrives for Cooper (ID 209) for 5/1–5/3. Household search shows a prior request for the same dates. The existing entry is marked with "DUP" and the time. Owner was contacted at 9:18 AM and confirmed to ignore the online request. Duplicate resolved.

Exception

If duplicate requests have different date ranges, treat them as separate requests but note any date overlap in the margin and confirm with the owner.

Related: Dog Daycare Manager features.