Dog daycare operations guides
- How to hand off an uncollected dog at the daycare shift change
- Separating expected dogs from checked-in dogs
- Recording two dogs with similar names at drop-off
- Handling an early arrival before a booking is confirmed
- Documenting a shortened boarding stay
- Moving a booking from daycare to a boarding request
- Distinguishing a cancellation from a dog already collected
- Checking a mixed household booking at the desk
- Recording pet belongings without mixing households
- Labeling two identical leads at daycare
- Handing a feeding instruction change to the next shift
- Documenting an owner-supplied meal that was not used
- Recording a new emergency contact on a pet record
- Keeping sensitive pet parent information off the lobby board
- Reviewing conflicting owner instructions at intake
- Handling a vaccination document with an unreadable date
- Distinguishing an updated vaccine record from a reminder sent
- Matching a veterinary record to the correct dog
- Requesting a clearer copy of a pet document
- Checking record expiry before a future boarding stay
- Flagging a missing record without making medical judgments
- Recording who reviewed a replacement vaccine certificate
- Managing daycare requests when the requested date is full
- Offering an alternate drop-off date clearly
- Avoiding duplicate booking requests from the same household
- Reviewing an online request before confirming attendance
- Handling a parent who requests multiple nonconsecutive days
- Keeping a tentative request out of the daily headcount
- Correcting a booking made for the wrong sibling dog
- Recording a pickup contact change during the day
- Handling a shared pickup between two households
- Confirming actual checkout when a dog goes home early
- Reconciling a front desk roster after an outing
- Recording a dog leaving and returning the same day
- Preparing the desk for a rush of afternoon pickups
- Logging a returned belonging after a dog goes home
- Preparing the morning roster the night before
- Handing overnight boarders to the morning team
- Tracking which kennel notes need owner follow-up
- Distinguishing observed behavior from staff interpretation
- Documenting an unresolved parent question without a diagnosis
- Separating confidential notes from customer updates
- Correcting a dated note without erasing its history
- Reconciling the in-building roster before closing
- Finding a confirmed booking missing from the expected list
- Checking duplicate pet records before merging histories
- Preparing a temporary paper attendance list
- Reconciling the paper attendance sheet after an outage
- Auditing booking declines by reason
- Reviewing no-shows separately from late arrivals