Finding a confirmed booking missing from the expected list

A booking confirmed by phone or email sometimes fails to appear on the expected list because the stay record was created without selecting the daycare service type. The list filters for daycare entries only, so a boarding-only stay or an unclassified reservation will not show up.

Service type on the stay record

Open the owner’s household, locate the stay in question, and confirm the service column reads “Daycare” or “Daycare + Boarding.” If it reads “Boarding” alone, the dog is excluded from the daycare expected list. Change the service type to include daycare, then save. The dog may appear on the list for each date covered by the stay.

Date range vs. single-day view

The expected list is date-specific. A stay spanning Monday through Friday appears on each day’s list only when the calendar is set to that date. Verify the calendar date matches the day you are checking. If the stay start date is tomorrow, the dog will not appear on today’s list.

Worked example: Bella’s missing Tuesday

Bella’s owner called Friday to book daycare for Tuesday. The front desk created a stay for Tuesday but left the service type blank. On Tuesday morning Bella was not on the expected list. The manager opened the stay, saw the service type was empty, selected “Daycare,” and saved. Bella immediately appeared on the Tuesday expected list with a green check-in button.

Quick verification checklist

• Stay exists for the correct date range.
• Service type includes “Daycare.”
• Calendar view matches the date in question.
• No filter is hiding the dog’s name.

After correcting the service type, the dog’s strip may appear on the expected list with feeding and medication notes visible, ready for check-in.

Related: Dog Daycare Manager features.