Moving a booking from daycare to a boarding request

Convert the daycare stay to a boarding request

The public feature page does not describe a service conversion control. Record the owner’s request and the dates in the stay notes, then confirm the boarding booking separately so the record shows who requested the change and when.

Update vaccines and care notes

The public feature page says an expired or missing vaccine shows in red before the dog joins a group; it does not state a Bordetella or fecal rule for boarding. Record the dog’s vaccine dates and any care notes, and refer any vaccine gap to the authorized staff member before confirming an overnight stay.

Worked example

Original daycare stay: - Dog: “Cooper” - Date: 07/22 - Service: Daycare - Rate: $38/day

Owner texts at 2 PM: “Can Cooper stay tonight and tomorrow night?” Staff action: Open the 07/22 stay, record the owner’s request and the new dates in the stay notes, and confirm the boarding booking separately. - Record the dog’s vaccine dates and any care notes; refer any vaccine gap to the authorized staff member before confirming an overnight stay. - Add note: “PM meds 8 PM, extra blanket.” - Save. Calendar now shows Cooper in boarding for 07/22–07/24.

Decision rule

• Daycare → Boarding = same calendar day, owner requests overnight.
• New boarding stay = owner requests future dates only.
• Cancel daycare, create boarding = owner wants different drop-off time than original daycare slot.

Exception

If a vaccine is expired, keep the existing daycare record, flag the vaccine gap, and ask the owner to update records before any overnight stay. Record who referred the issue to the authorized staff member.

Related: Dog Daycare Manager features.