Reviewing an online request before confirming attendance

Request Review Checklist

Keep a laminated checklist at the review station. For each online request, tick: ☐ Owner contact info current ☐ Dog profile complete (photo, feeding, meds) ☐ Vaccine status green ☐ Requested dates available ☐ Special needs noted. Only when all five boxes are checked, mark the request as confirmed on the whiteboard.

Missing Item Flag

If any box stays unchecked, write the missing item on a neon sticky and attach it to the printed request. Place the packet in the "Pending Review" tray. Do not call the owner until the tray is processed at the next scheduled review block (e.g., 10 AM and 2 PM).

Confirmation Stamp

When all items are satisfied, stamp the request "CONFIRMED" with the date and reviewer initials. File the original in the household folder and write the dog’s name on the calendar in pen (not pencil).

Worked Example

Friday 10:05 AM: Online request for "Rex" (ID 331) for 6/10. Checklist: contact current ✓, profile complete ✓, vaccine green ✓, date available ✓, special needs: "needs slow intro" noted ✓. Stamped "CONFIRMED 6/5 JD." Calendar updated in pen. Staff send the owner a confirmation text.

Exception

If the vaccine status shows red (expired), do not stamp. Move the packet to the "Vaccine Follow-Up" bin and ask the owner for a clear copy of the record, logging the request and the reply.

Related: Dog Daycare Manager features.