Tracking which kennel notes need owner follow-up

Throughout the day, staff jot notes about a dog’s behavior, a medication reminder, or a grooming request. At the end of the shift, review all strips and flag any item that requires owner contact. Use a simple color‑coded system: green for no action needed, yellow for a routine update, and red for an action item such as a missed dose or a health concern. Place the flagged strips in a tray labeled "Owner Follow‑Up" so the next shift knows exactly what needs a call or email.

Color‑coding system

Owner Follow‑Up tray procedure

Worked example

At close, the staff reviewed five dog strips. Two had yellow notes about routine play observations, and one had a red note: "Bella – missed evening meds – call owner." The red strip went into the Owner Follow‑Up tray. The next morning, the manager called Bella’s owner, explained the situation, and arranged for the owner to confirm the next dose with the clinic. The yellow strips were filed away for reference.

What the reader can verify

At shift change, count the strips in the Owner Follow‑Up tray. They should match the number of red‑flagged notes from the previous shift.

Reducing repeat calls

When the tray is used consistently, owners receive fewer surprise calls and the staff spends less time searching for notes.

Exception

If an owner cannot be reached by phone, send a brief email summarizing the note and request a callback. Document the email send time in the tray log.

Related: Dog Daycare Manager features.