Documenting a shortened boarding stay

Edit the stay end date and add a reason

When a boarding dog leaves earlier than the original checkout date, record the actual departure day and reason in the stay record. Record the original dates in the note for reference.

Communicate the change to the owner

After saving, send the owner a revised summary by email. Include the updated night total and reason in the message body.

Worked example

Original stay: - Dog: “Daisy” - Start: 06/10 - End: 06/15 (5 nights) - Rate: $45/night

Early pickup on 06/13: - Staff edit End Date to 06/13, Reason: Shortened. - New night count: 3 nights. - Invoice updates from $225 to $135. - Email sent to owner with subject “Updated boarding summary for Daisy.” (Manual send; no template described.)

Verification check

• ☐ End date matches actual departure
• ☐ Reason noted in stay record
• ☐ Night count manually verified
• ☐ Revised invoice total matches expectation
• ☐ Owner notified by email

Exception

If the owner prepaid a non-refundable package, the invoice may not reduce automatically. In that case, leave the night count as-is, add a Credit line item for the unused nights, and note the credit in the stay’s memo field for the next visit. Record the credit in the stay’s notes.

Related: Dog Daycare Manager features.