Distinguishing observed behavior from staff interpretation

Staff often record what they see a dog do—"jumped on the gate" or "growled at another dog." To keep records useful, separate the raw observation from any interpretation. Write the observation in plain sight: "Dog A placed front paws on the gate barrier." Then, on a separate line, add the context or staff view if relevant: "Staff interpreted this as excitement during play." This habit prevents repeated misunderstandings and supports clearer communication with owners.

Raw observation format

Contextual note format

Worked example

A staff member noted: "Dog B lunged at the fence." The line below read: "Staff interpreted as reaction to a passing squirrel." Later, the owner asked about the incident. The manager could point to the exact observation and the brief context, avoiding a debate about intent.

What the reader can verify

Review a random sample of three strips. The observation line should be a factual description, and the contextual note should be a short, optional addition, not a blanket judgment.

Supporting owner conversations

When an owner questions a behavior report, the manager can quote the exact observation and the limited context, keeping the discussion factual.

Exception

If a behavior note escalates to a safety concern, record who referred the issue to an authorized person.

Related: Dog Daycare Manager features.