Handling a shared pickup between two households

Record both households on the booking and name one person as the releasing contact for the day. A shared pickup works when the desk knows which household is collecting, who is authorized to sign the dog out, and which household to call if plans change. Put that in the booking note before the dog arrives.

Name the collecting household on the booking

On the booking, note the two households and mark which one is collecting today. Add the name of the person expected at the door and the number to call.

A sample shared-pickup note

Illustrative example:

• Before: Booking for dog Miso shows one household, Brennan. Second household Okafor is listed on the dog's profile but not on the booking.
• Action: Booking note reads: "Shared pickup. Collecting today: Okafor. Change authority: Brennan. Both households aware."
• After: At pickup, the desk checks the arriving person against the note. If Okafor cannot come, the desk calls Brennan, the named authority, before releasing the dog to anyone else.

What you can verify: the booking names the collecting household, the expected person, and the household that can change the plan.

When the two households disagree at the door

Do not settle a disagreement between owners at the counter. Hold the dog, note the time and what each person said, and call the named change authority. If that person cannot be reached, keep the dog until the plan is confirmed by the household on the booking. Write the outcome in the note so the next shift sees how it was resolved.

Keep the note with the dog, not just the household

A shared pickup belongs on the dog's booking because it affects that day's release. Household records can hold the wider contact list, but the day's decision should sit where check-out happens. At close, the visible change is a booking that shows two households, one collecting contact, and one named authority.

Related: Dog Daycare Manager features.