Recording two dogs with similar names at drop-off

Use the household view to disambiguate

When two dogs share a first name — or when a new client’s dog has the same name as a regular — open the Owners screen and search by the owner’s last name, email, or phone. The household card displays every dog linked to that owner, each with its own photo, breed, and vaccine status. Tap the correct dog’s strip to start a stay or check-in.

Photo and detail confirmation at drop-off

At the front desk, pull up the dog’s individual record. Verify the photo matches the dog on the leash, then confirm breed, weight, and any behavior flags. The record shows the most recent vaccine dates; an expired item appears in red before the dog joins a group. If a vaccine is expired, record who referred the issue to the authorized staff member before the dog joins a group.

Worked example

Owner: Maya Patel Dogs: - Luna – Border Collie – 22 kg – Rabies 01/10/2025 - Luna – French Bulldog – 11 kg – Rabies 06/20/2024 (red)

Drop-off: Maya arrives with the Border Collie. Staff open the Patel household, see both Lunas, tap the Border Collie’s strip, confirm the photo, and check in. The French Bulldog’s expired vaccine stays flagged for the next visit.

Reusable check

Drop-off verification card - Owner name: __________ - Dog photo match: ☐ - Breed/weight match: ☐ - Vaccine status all green: ☐ - Correct dog strip selected: ☐

Exception

If an owner brings a dog not yet in the system, record the dog’s details and attach them to the household before check-in. The new dog will not appear in the household list until the record is saved.

Related: Dog Daycare Manager features.