Recording a new emergency contact on a pet record

Emergency contact panel

The public feature page does not describe an Emergency Contacts section or its fields. Keep emergency contact details in a neutral offline record for each dog, and record who verified the details and when.

Adding a new contact at the desk

Ask the owner for the details. Read back each field for confirmation. Enter the data, then ask the owner to initial a paper slip. Record the owner’s choice about which contact is primary; do not imply that software enforces a single primary contact.

Worked example: Adding a neighbor for Milo

Before addition - Dog: Milo, Labrador - Emergency Contacts: 1. Sarah Owner (mom) – Primary – 555-0101 – authorized yes 2. Dave Owner (dad) – 555-0102 – authorized yes

Owner request at drop-off - Add neighbor Jane Lee, 555-0199, authorized for pickup, not Primary.

Desk action - Enter: Jane Lee, neighbor, 555-0199, secondary blank, authorized yes, Primary no. - Owner initials paper slip "JL added 14 May 07:50 MP". - Slip filed in household folder.

After addition - Emergency Contacts list shows three entries, Sarah still Primary. - Jane appears with authorized yes, Primary no. - Paper slip in folder matches screen.

Verification at shift change

Outgoing staff reads the contact count for each dog. Incoming staff spot-checks one dog by opening the panel and confirming the paper slip exists.

Exception: Owner requests new Primary contact

If the owner wants Jane to become Primary, move Sarah to non-Primary, set Jane as Primary, and note "Primary changed per owner 14 May 07:50" in the contact’s note field. Both the old and new Primary entries retain their authorized status unless the owner changes it.

Result: The new contact is recorded with verified details, authorization is clear, and the paper trail matches the offline record for every shift.

Related: Dog Daycare Manager features.